Privacy Policy

Privacy Policy

About this policy

Elpida – Your Story Matters ABN 54 726 606 949 trading as Elpida – Therapeutic Supports recognises the importance of your privacy and respects your right to control how personal information is collected and used.

The kinds of personal information that we collect

To provide our services to you, we may collect personal information including:

• your name
• your date of birth
• your contact details (e.g., address, email address, phone number)
• occupation
• your emergency contact details
• the reason you are seeking that type of appointment
• information about your private health insurance fund, including your membership number for invoice purposes

We may also collect details of conversations we have with you or any other information that we may consider necessary for us to deliver our services to you. However, we generally try to limit the amount of personal information that we collect and hold.

How we collect and hold personal information

We collect your personal information:

• when you make an appointment
• we automatically collect information through our Site and Our Services, that may not personally identifiable, such as the details of website from which you came to our Site, your IP address, browser type and other information relating to the device through which you access our Site. We may combine this information with the personal information we have collected about you.

The purpose for which we collect, use and disclose personal information

We will only use and disclose your personal information for the purpose it was collected.

We collect your personal information to provide our service to you and for administration purposes, including to improve our service.

When you make an appointment, you can provide and we may collect, use and disclose, further information regarding the reason you wish to use our service, such as health information.

When you consent, your personal information may also be used or disclosed for the following reasons:

• for our administrative team to help you
• to send you email notifications or SMS messages relating to the appointments you have made using our services
• communications or emails relating to the therapist or the use of our services

We use payment processing services to facilitate your payments. The operators of the payment processing services may collect your personal information when processing your payment. Our payment processors have their own privacy policies. You should read and consider them before you agree to make a payment for.

We currently use Stripe or direct payment options.

Consent to collection of sensitive information

Generally, before we can collect your sensitive information, such as your health information, you must give us your consent to collect that information. In general, we attempt to limit the sensitive information we collect; however, this may not always be possible due to nature of our services.

If you wish to withdraw your consent, please contact us via the contact details at the bottom of this Privacy Policy. When you withdraw your consent, we will not be able to provide you with our services.

Storage and Security

We will take reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure. We cannot guarantee the security of any personal information transmitted to us via the internet and such transmission is at your risk. This is an inherent risk you assume when you use our services.

If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it when we are legally permitted to do so.

Changes to this Policy

We may change this Privacy Policy from time to time and where those changes materially impact, we will seek to give you notice in advance. This Privacy Policy is current as of September 2022.

Questions or complaints

If you have any questions or complaints or wish to contact us regarding your privacy, please contact us:

• via email to contact@elpida.net.au
• via telephone 03 9021 1441